Don't worry! We're here to help.
Let us help you find an answer to your question.
Take a look at our helpful tips listed below or feel free to contact us.
How it works?
Network Information Systems provides service either wirelessly or with fiber. The fiber connection is run either underground or aerially by way of utility poles. The fiber then runs into your building where it will connect to a device inside, in which you can connect your router or computer. If the service is provided wirelessly an antenna is installed on your building somewhere high up, from there a cable is then ran inside where it connects to a device that allows you to connect your router or computer. For the wireless link we can provide service as long as there is nothing in the way of the link, like buildings, terrain, or trees.
Does weather affect our service?
Our wireless service operates on a frequency that is generally not affected by the weather so only in extreme cases the service may be affected.
Power Outages?
The hardware for both the wireless and fiber service does require power so in the event of a power outage affecting your area the service will not operate.
Understanding the wireless equipment
Your wireless antenna may look similar to a satellite dish but is generally smaller. But remember, our signal comes from one of our antennas or towers located in the Billings area and does not use satellites.
Do I need a Wireless Router?
That depends. If you would you like to plug your computer or other network device directly into our equipment then no. If you would like use devices like phones, tablets or laptops then yes.
Our technicians may have routers available that will meet your needs if you do not already have one.
How to properly reboot your equipment
If you expect a problem and wish to restart your equipment then follow these steps. 1: Remove the power cable from the device or unplug the power cable from the wall outlet. 2: Wait a few seconds. 3: Plug the power cord back into the device or back into the wall outlet. 4: Wait about 5 minutes for the device to restart and connect to the network.
Can I stream movies & music with this service?
YES! Even our most basic service offers sufficient speed to allow for streaming music of video such as YouTube or Netflix.